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Passengers need more than apologies from airlines after holiday chaos

Passengers need more than apologies from airlines after holiday chaos

THE CONVERSATION This article was originally published on The Conversation, an independent and nonprofit source of news, analysis and commentary from academic experts. Disclosure information is available on the original site. —— Authors: Frederic Dimanche, Professor and Director, Ted Rogers School of Hospitality and Tourism Management, Toronto Metropolitan University and Kelley A. McClinchey, Teaching Faculty, […]

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